Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.
CANCELLING AN ORDER
Cancelling an order
If your order has not yet been shipped we can cancel your order. In this case please contact our customer service.
Phone: +49 2871 27 55 55
Monday to Friday: 9.00am - 1.00pm
What if I have already paid for my order?
Your payment will be completely refunded to the payment method you used. This can take a few business days.
PayPal & credit card:
In this case we will refund the paid amount directly to the account used.
If you have already paid, we will refund the order amount. Please send us your customer number, IBAN & BIC via email for the refund.
Leasing through employer:
For cancelling your leasing contract, please contact the leasing provider.
If you had redeemed a gift voucher, the used amount will be refunded to the voucher.