•  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Echipa Relatii Clienti
Persoana contact

We are your cycling experts. You don’t know what size of cycling gloves to order? You wonder which type of wheel is right for you? You need help configuring your dream bike? Then this is the place to be! We are here to help and happy to answer all your questions about our web shop, your order, our products and our services. The many experts in our customer services team are just a click or a phone call away. Get in touch with us by phone, fax, email or via our social media platforms. We’ll be happy to help you.

Customer Service Centre opening hours
Mon.-Fri.: 9.00am – 1.00pm
Phone: 00 800 22 77 55 55* or +49 2871 - 27 55 55

You need help choosing the right bike or configuring your dream bike?
Email: bikesales@rosebikes.com

You would like to enquire about bike parts or spares?
Email: technik@rosebikes.com

You have some questions about your order or cycling clothing?
Email: customerservice@rosebikes.com

*free from landlines: AT, CH, DK, ES, FI, FR, HU, IT, LU, NL, NO, PL, PT, SE, UK
Calls from mobiles may be charged.

By post:
ROSE Bikes GmbH
Schersweide 4
46395 Bocholt