•  50,000 items available for immediate dispatch
  •  Free returns service (for all EU countries)
  •  Individual bike purchasing advice
  •  30-day return policy
  •  All bikes built in Germany

Delays in returns: At the moment we need a little more time to confirm your return after we have received it. Please excuse the waiting time.

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RETURNS, WARRANTY CLAIMS & EXCHANGES

WARRANTY CLAIMS 

Have you discovered a defect in a ROSE product within the warranty or guarantee period?

Please contact our customer service via email and provide the following information:

  • Customer number
  • Product code
  • Product code
  • Description of the defect
  • Picture of the defect

We will investigate the situation and contact you.