It is a crazy ride
The bikes industry is booming and creating new challenges for us
Bike riding is more popular than ever! Whether it’s e-bikes, road bikes or mountain bikes – the number of people swinging into the saddle is getting bigger and bigger. Even though we are delighted by the huge interest, this new situation has created some challenges that we are solving one by one.
Bike Price increases
Bike Delivery Times
Why you are currently waiting longer for your bike
Why you are currently waiting longer for your bike
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Increased supply bottlenecks
We are waiting much longer than usual for frames and parts, sometimes our expected deliveries are completely cancelled.
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Higher demand
In these Corona times, more and more people are discovering the joys of bike riding. The entire industry is having delays in keeping up with the demand.
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Limited capacities
Many of our employees are still working under strict hygiene guidelines, which is limiting our bike production capacities.
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Assembly by hand
Your bike is assembled by our mechanics by hand according to your specifications, to ensure the best quality.
Store collection
Customer Service Reachability
Even if it takes us a bit longer, no request will go unanswered!
Tips for quick help
Here you can find some helpful tips for getting a quick answer to your question:
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Send us an email
For general questions or information about your order, please write an email.
Here you can find answers to questions we frequently receive:
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Are you experiencing delays with your order of technology, accessories or clothing items?
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Have there been changes to the return policies?
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Are there delays with the processing of returns?
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What about Click & Collect?
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What precautions are we taking to actively prevent the spread of the Covid-19 virus?
DO YOU HAVE SPECIFIC QUESTIONS?
THEN WRITE TO OUR SPECIALISTS
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Do you have questions about a bicycle order?
bikesales@rosebikes.com